Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since you received the purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cronohome.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cronohome.com and we provide you the physical address to which you need to send the item.

Shipping returns

To return your product, you should mail your product to the address we provide you in email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning the items, you must provide a tracking number of the parcel and send this number to our email.

Need help?

Contact us for questions related to refunds and returns.